Refund policy

All sales are final. Due to the nature of research-grade products, Nexin Research does not accept returns or issue refunds once an order has been dispatched.

Cancellations: If your order has not yet been dispatched, contact us immediately at contact@nexinresearch.com with your order number. We will issue a full refund if the order has not yet been processed for shipping.

Damaged or Incorrect Items: If you receive a damaged or incorrect product, email contact@nexinresearch.com within 48 hours of delivery with your order number and clear photographs of the issue. Nexin Research will arrange reshipment of the correct or undamaged product at no cost to you.

Nexin Research reserves the right to decline any refund or reshipment request that does not meet the above conditions.